CESA Responds to the Announcement of a Construction Mafia Hotline

By Chris Campbell, CEO of Consulting Engineers South Africa (CESA)

In response to the recent announcement by the Department of Public Works and Infrastructure Minister Zihle Zikalala, regarding the establishment of a call centre for the reporting of disruptions at construction sites in relation to the construction mafia, we have reservations about the effectiveness of a call centre as a solution.

While we appreciate the government’s efforts to address disruptions at construction sites, historically, government-operated call centre facilities have faced challenges in delivering timely and efficient services, and thus there are concerns about the viability of this approach.

In this context, we raise important questions about the safety and anonymity of individuals reporting disturbances at construction sites. It is crucial to ensure that those who come forward with information are protected and that their concerns are addressed promptly. We also seek clarity on the measures in place to safeguard anonymous callers who may face threats or reprisals for reporting such incidents.